Policy: Credit or Refund for Training Payment

We have a flexible, easy refund and credit policy. We understand that life happens. Most of the details below are about unusual circumstances, such as accidentally requesting a refund be sent to an account you do not have access to.

You must have access to the account you request a refund be sent to!

Make sure you have access to the account you paid with! If you don’t, you’ll need to receive the refund some other way. We’re very flexible, but we only have options before a refund is issued, but not after. If you paid from an account you no longer have access to, and you request a refund to that account, and then realize you cannot access those funds, no company allows refunds to be undone, in order to protect you. To access funds, you’ll need to contact the company with the account you requested the refund be sent through (for example, PayPal at (888) 221-1161). 

If someone else is funding your Training:

If someone else is one providing the financing for your Training, whether it be a job program, friend, family member, whatever, we can only provide refunds according to their directives. It’s their money, so our policies are intended to follow the intentions of the one providing the financing. Of course in most cases the student is also the one paying, but when there is a separate payer (friend, family member, job training program, etc), decisions about these policies are implemented according to the intentions of payer.

If you have surgery or other big changes coming soon

…we will not accept you as a student (or will return your funds). Do not start with the intention to take a break and finish afterwards. That kind of plan often doesn’t work out.

Events

We do offer options, but realize that by law, we are NOT required to provide refunds for events not attended, since we incur the costs to put on the event. If you do not attend after paying for a ticket:

1. 100% refund to the original payee if cancelling 24 hours before an event.
2. 50% refunds within a week after the event.
3. 20% rescheduling fee to change the ticket date to any date occurring up one year after we receive an event ticket payment. (To clarify, the rescheduled event DATE must be within one year of payment in the case of non-attendance.)

Non-Event Training

REFUND OPTIONS:

1. Refunds are given to payee ONLY
2. 100% pro-rated refund is available with the first 60 days. Pro-rated means you pay for training you have received, and are refunded for training you have not yet received.
3. 80% pro-rated refunds from 61-91 days
4. 50% pro-rated refunds from 92-366 days.
5. No refunds after one year from payment dates

CREDIT options are calculated from the date payment is received as follows:

1. Training credit is given to any attendee specified by the payee (the payee may change which attendee is to receive training credit).
2. Within six months of payment: 100% credit to reschedule training.
3. 6-12 months after payment: 90% credit to reschedule training.
4. 1-2 years after payment: 80% credit to reschedule training.
5. Once 24 months years from the date payment is received have elapsed, no credit or refunds are available.

Home Studio Equipment and Tech Support

We are not in the business of selling equipment, only in helping students acquire equipment at low cost, and in administering payments according to the intentions of payers. In the case in which the payer and the attendee are the same person, standard refund/credit policies apply. In the case in which a payer has sent us payment to purchase equipment on behalf of a student attendee who is not the payer, it may not be purchased instead by the student attendee and then have funds refunded to the attendee unless designated in writing by the payer.

If approved in writing by payer, within 30 days of receiving payment, equipment payments may be used toward training payments if payer decides not to have that payment go towards equipment. After 30 days have passed from date of our receiving payment, equipment payments may NOT be exchanged for training payments, and vice versa. Training payments may NOT be exchanged towards equipment payments under any circumstances. If a refund is available, payers/students are encouraged to receive their refund (if available) and spend it as desired.

Equipment and tech support must be received by the designated student quickly, or payment will be refunded to payer within 30 days. Our intention is not to hold onto funds designated for equipment or tech support except in the case of payers (such as job training programs) requesting that a designated student attendee receive their equipment or tech support at a time convenient to the student.